Driver’s Alert takes extensive precautions to safeguard the security and privacy of customer data and ensure password-enabled users have 24/7 access.
Our data and call center system architecture features multiple redundancies, allowing for rapid backup, migration and rerouting to ancillary voice and data networks. In the unlikely event of a catastrophe at our main data facility, the company has a rigorous continuity plan in place to prevent loss of data or service.
A professionally hosted, failsafe environment houses the company’s offsite co-location. Back-up generators, fuel, redundant power, and 24-hour support help ensure data integrity. A virtual private network with a direct Internet pipe links this location with our corporate servers. The hosted link is buried underground to guard against natural disasters – as are Driver’s Alert’s voice and data transmission lines.
In addition, VoIP capabilities ensure quality service in the event of a hurricane, earthquake or other disaster. Our top-tier phone system records over 99% of all call audio and attaches it to incident report emails. Customer service and sales representatives log onto state-of-the-art servers, enabling them to work from the field.
Online safety is just as important as on-road safety. Our clients feel secure knowing Driver’s Alert recognizes the value of the data entrusted to our care.