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WHAT HAPPENS AFTER A MOTORIST CALL?
Every call from a motorist is taken seriously. We know that when we answer the phone, the caller believes they are calling YOUR company. Our highly trained operators are friendly, courteous and ensure that motorists and the public know your company takes safety seriously.
We defuse angry callers with a well-scripted call interview that not only secures all the information you need about the incident, but leaves the caller with a positive impression and experience with your company.
Every call is digitally recorded, and as soon as the call interview is complete, here’s what happens:
- A call center supervisor immediately reviews and verifies each call, and prepares the Incident Call Report
- The Incident Call Report is emailed to your supervisor within minutes
- Every Incident Call Report includes a digital recording (.wav file) of the original motorist call
- Every Incident Call Report includes a Driver’s Alert recommended mini-module incident-specific training course, with a direct link to engage the mini-module immediately online
- Your supervisor and the driver involved review the Incident Call Report, listen to the original motorist call and decide on the best course of action to prevent further incidents – and reduce the likelihood of crashes
How can we GUARANTEE to reduce your costs and losses due to at-fault crashes? Because we’ve done so for EVERY company who uses our SMART RISK™ Program. And we can do this for YOU!
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