Thursday, September 29, 2011 1:44:00 PM
We were reluctant to use Driver’s Alert in the beginning because ThyssenKrupp Elevator had already established its own best-in-class call center, including the implementation of our own ‘How’s My Driving’ program. The process of receiving calls and notifying our branches worked well, but to enhance the success of the program we realized we needed to add or refine other elements related to tracking, reporting and driver’s safety training.
We came across Driver’s Alert while searching for a driver’s safety training program and quickly understood that they had the best program to fit our needs. Since we already had established our own ‘How’s My Driving’ observation and call-reporting program, we initially planned to integrate only the Driver’s Alert driver training program with our call center. However, that’s when the light went off and we realized we needed more than just someone taking a call. Now when an incoming call is answered, this triggers the start of the Driver’s Alert Smart Risk™ Crash and Loss Reduction Program. Its unique combination of 1-800 decal-based driver and vehicle monitoring, 100% validated Incident Call Reports with digital recordings of motorist calls, and unlimited use of a library of the best online safety training videos in the industry enables us to accurately predict which drivers are most likely to cause a fleet’s next at-fault collision. It also provides supervisors with the tools they need to intervene quickly to address unsafe driving acts before the at-risk driver causes a crash.
ThyssenKrupp Elevator makes safety a priority, and this ‘Success in Safety’ mindset bleeds into all aspects of our business. Since we began using Driver’s Alert, our efficiency and safety benchmarks have improved, our accidents are down 16 percent, and we have continued to provide our customers with seamless service. The Driver’s Alert program has been exceedingly helpful in managing our drivers’ safe driving, and I highly recommend it to help reduce at-fault crashes.
Director of Fleet