Feedback – both positive and constructive – is crucial to career development, employee satisfaction, employee retention and employee motivation. However, many managers and supervisors hesitate to feedback to their direct reports and in doing so miss out on the opportunity to improve individual and team performance and engagement. The information in this course is designed to help learners develop skills and confidence when delivering feedback. Participants will learn ways to differentiate between formal and informal feedback, avoid or minimize surprises when delivering feedback, make sure they are maximizing the impact of positive and constructive feedback, document feedback discussions and related employee behavior, and provide feedback to more senior leaders.
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In the following infographic, we show you the five steps involved in a 1-800 'How Am I Driving?' incident report call---from recording a motorist's in-field observations to ensuring a safer driver returns to the road. Also included are some facts about our 'How...