CUSTOMER SUPPORT

Customers Come First

One of the unique differentiators at Driver’s Alert is our dedication to ensuring that every customer is positioned for success in managing their fleet. Whether you are just starting out with one of our fleet safety solutions or you have been a customer for twenty years, our engagement with you is tailored and focused. Here’s just a sample of the high-quality support you receive as a Driver’s Alert customer:

  • Phone support offered 8:00 am – 6:00 pm ET Monday through Friday
  • Cross-trained agents who know your account and are enthusiastic to help with any product
  • Help Desk Institute (HDI) certified agents
  • Support available in English, Spanish and Portuguese
  • Typical open-ticket initial response times of one hour* (initial response promised within 48 hours)
  • Customer-of-the Month certificate awarded to outstanding client, includes office-visit lunch

*During official business hours of 8:00 am to 6:00 pm.

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What clients are saying about our support team…

Hope things are getting better after the Hurricane. Even in the middle of Hurricane [Irma] and evacuation, your office staff provided excellent customer service. Your people are awesome! May God bless them abundantly.

Loss Control Coordinator, Major US City

Your staff is awesome to work with.

Loss Control Coordinator, Major US City

BRAVO Team, this is exactly what I was looking for!
Driver’s Alert RULES!

Office Manager, HVAC Company

You are one of the most helpful people I’ve ever spoken to!

Location Manager, Major Telecommunications Company

Thank you for your excellent customer service!

Administrative Assistant, Major US University

FANTASTIC! Thank you for your timely and very professional service, you are an asset to the Driver’s Alert Company. Please forward this to your management group as I will be asking for your assistance when needed moving forward.

Corporate Operations Advisor, Major Water Treatment Products Company

Ah ha! I thought so but wanted to get the answer from THE EXPERT.
Yes, that’d be you.

Executive Administrator, Telecommunications Company

I would like to thank the trainer for doing an excellent job. The meeting was on point and very useful. I am a first-time user of Driver’s Alert and after the training today I feel like an expert. Please pass on my sincere thanks as my team and I now feel very comfortable with using Driver’s Alert. Thanks again.

Branch Manager, Major Beverage Manufacturer

Thank you. You’re a wonderful human being.

Transportation Manager, Major Logistics Company

I really appreciate Driver’s Alert. It is so easy to edit my vehicles on your website, and your customer service is always amazing.

Vice President, Foodservice Company

Thank you, you are the best.

Fleet Administrator, Major Utility Services Company

Driver’s Alert has a great program and always provides great customer service. Thank you for looking into this for us. Have a nice day!

Corporate Fleet Administrator, Global Engineering Company

You are AWESOME! Thanks a ton!!

Fleet Coordinator, Security Systems Company

I have just logged in and am confirming that the class is now available. Thanks again for all the help. You guys have great customer service.

Driver Advocate Manager, Foodservice Distribution Company

I just spoke to Dave from Contract Service Group, and he raved for about 3 minutes straight about how amazing our Customer Service is. He wanted me to pass kudos along for being incredibly helpful and “awesome”!

Fleet Manager, Janitorial Services Company

Thank you for setting up the weekly and monthly reports for us. It really helps a lot with keeping track of all the violations. The weekly is what we give to the supervisor to figure out who did each violation. The monthly reports are for our meetings to review the overall numbers, etc. You have been very helpful! Thanks again!

Director, Management Consulting Services, Intermediate Care Facility

Thank you so much. We really do appreciate your help with this. I want you to know that we can’t thank you enough for your promptness in creating these authorizations. Have a great week!

Regional Safety Manager, Major Elevator Manufacturer

This is just one of the reasons why I am so thankful that we have partnered with Driver’s Alert. From your customer service in how they respond…to you going above and beyond! My words cannot express my gratitude to Driver’s Alert, their staff and what they do!

Risk Strategy Specialist, Insurance Provider