Customers Come First
One of the unique differentiators at Driver’s Alert is our dedication to ensuring that every customer is positioned for success in managing their fleet. Whether you are just starting out with one of our fleet safety solutions or you have been a customer for twenty years, our engagement with you is tailored and focused. Here’s just a sample of the high-quality support you receive as a Driver’s Alert customer:
- Phone support offered 8:00 am – 6:00 pm ET Monday through Friday
- Cross-trained agents who know your account and are enthusiastic to help with any product
- Proactive Outreach Program to conduct account audits to ensure client success with products
- Quarterly scorecards created to show progress with products
- Typical open-ticket initial response times of one hour* (initial response promised within 48 hours)
- Custom onboarding and implementation of products with the client to ensure needs are met
- Supporting multi-level end users
*During official business hours of 8:00 am to 6:00 pm.
What clients are saying about our support team…
Driver’s Alert RULES!
Yes, that’d be you.