Communication skills are consistently ranked as crucial for managers and supervisors, a fact that may not be surprising in the light of recent studies suggesting that up to 70% of mistakes in the workplace are a direct result of poor communication. This course is designed to simplify the broad and complex topic of communication by exploring three specific levels of organizational communication: manager to employee, manager to team, and peer-to-peer. Learners will review key competencies for each level and the impact of workplace communication on job satisfaction, engagement, productivity and organizational commitment.
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In the following infographic, we show you the five steps involved in a 1-800 'How Am I Driving?' incident report call---from recording a motorist's in-field observations to ensuring a safer driver returns to the road. Also included are some facts about our 'How...